(Source: https://pltfrm.com.cn)
In China’s e-commerce sphere, maintaining a positive brand image through reviews and feedback is crucial. Encourage satisfied customers to leave positive reviews with incentives. Swiftly and genuinely address any negative feedback, offering solutions to rectify issues. Use tools like sentiment analysis to understand broader consumer sentiments. Regularly engage with customers through Q&A sessions and livestreams, fostering trust and transparency. Consider collaborations with Key Opinion Leaders (KOLs) to bolster credibility. By actively managing reviews and feedback, brands can ensure a favorable brand image, driving consumer loyalty and repeat purchases.
PLTRM is an international brand consulting agency that works with companies such as Red, Tiktok, Tmall, Baidu and other well-known Chinese internet e-commerce platforms. We have been working with Chile Cherries for many years, reaching Chinese consumers in depth through different platforms and realizing that Chile Cherries exports in China account for 97% of the total exports in Asia. Contact us and we will help you find the best China e-commerce platform for you.
