(Source: https://pltfrm.com.cn)
International sellers on Taobao can leverage a variety of trade support services to facilitate their cross-border transactions and enhance their presence in the Chinese market. This article outlines the key support services available to international sellers on Taobao.
Access to Tmall Global
Taobao provides access to Tmall Global, a platform hosting big brand name stores with a focus on quality and authenticity, offering international sellers a premium space to reach Chinese consumers.
International Shipping Services
Taobao supports international shipping services, allowing sellers to deliver goods to customers overseas, with shipping options tailored to different countries and regions.
Multilingual Customer Support
Customer support is available in multiple languages to assist international sellers with any issues they may encounter while operating on the platform.
Example: English Support for Non-Mandarin Speakers
International sellers who are not fluent in Mandarin can receive support in English, making communication and problem-solving more accessible.
Cross-Border Payment Solutions
Taobao offers cross-border payment solutions, including integration with Alipay, to simplify transactions and currency conversions for international sellers.
Quality Assurance Programs
Quality assurance programs help ensure that products meet certain standards, providing buyers with confidence in the products they purchase from international sellers.
Seller Protection Policies
Taobao has seller protection policies in place to safeguard against fraudulent activities and to protect the interests of international sellers.
Trade Dispute Resolution Services
In case of trade disputes, Taobao provides resolution services to mediate between buyers and sellers, ensuring fair outcomes for all parties involved.
Online Chat Tools for Communication
Taobao’s online chat tools, such as AliWangwang, facilitate real-time communication between buyers and sellers, allowing for efficient customer service and order management.
Prohibited Items List
Taobao provides a list of prohibited items that cannot be sold or shipped internationally, helping sellers avoid violations of customs or local policy restrictions.
PLTFRM is an international brand consulting agency that works with companies such as Red, Tiktok, Tmall, Baidu and other well-known Chinese internet e-commerce platforms. We have been working with Chile Cherries for many years, reaching Chinese consumers in depth through different platforms and realizing that Chile Cherries exports in China account for 97% of the total exports in Asia.
