(Source: https://pltfrm.com.cn)
Selling on Taobao as an international seller comes with its own set of guidelines and best practices. This article provides an overview of the essential guidelines to help you successfully establish and operate your online store on Taobao.
Eligibility Criteria for International Sellers
Learn about the basic eligibility requirements for international sellers, including business registration, tax identification, and other legal prerequisites.
Compliance with Chinese Regulations
Understand the importance of adhering to Chinese e-commerce laws, import regulations, and consumer protection policies.
Product and Service Standards
Ensure that your products and services meet Taobao’s quality standards and fulfill the expectations of Chinese consumers.
Intellectual Property Rights
Respect and protect intellectual property rights, avoiding any infringement that could lead to penalties or account suspension.
Communication and Customer Service
Establish a customer service approach that facilitates effective communication with Chinese buyers, potentially including the use of professional translators.
Logistics and Fulfillment
Choose reliable logistics partners that can provide efficient delivery to Chinese customers and comply with cross-border shipping regulations.
Payment and Refund Policies
Familiarize yourself with Taobao’s payment systems and establish clear refund policies that align with platform guidelines and consumer expectations.
Marketing and Promotion
Utilize Taobao’s marketing tools and promotional strategies to increase your store’s visibility and attract buyers.
Dispute Resolution
Be prepared to handle disputes professionally and in accordance with Taobao’s dispute resolution process.
PLTFRM is an international brand consulting agency that works with companies such as Red, Tiktok, Tmall, Baidu and other well-known Chinese internet e-commerce platforms. We have been working with Chile Cherries for many years, reaching Chinese consumers in depth through different platforms and realizing that Chile Cherries exports in China account for 97% of the total exports in Asia.
