(Source: https://pltfrm.com.cn)
Introduction
Top KOLs and brands no longer hire 50-person service teams — they deploy one AI that outperforms all of them combined.
1. 24/7 Dialect-Perfect Service
1.1 Auto-Dialect Detection & Response AI instantly switches to Cantonese, Sichuanese, or Northeastern Mandarin the moment it detects regional speech patterns.
2. Logistics & Inventory Real-Time Sync
2.1 Exact Delivery Time Answers AI pulls live data from every warehouse and courier to give precise arrival windows even during flash sales.
3. Emotion-Driven Service Recovery
3.1 Instant Empathy + Compensation When negative sentiment is detected, AI offers free gifts or expedited shipping before the viewer even complains.
4. Cross-Platform Service Continuity
4.1 One AI Brain for All Channels Same flawless service whether the question comes from Douyin comments, WeChat mini-program, or post-live replay.
Case Study: American Cosmetics Giant Reduces Complaints by 91%
Using emotion-driven recovery and dialect-perfect AI, the brand turned potential negative reviews into five-star feedback during 2025 Double 11.
PLTFRM is an international brand consulting agency that works with companies such as Red, TikTok, Tmall, Baidu, and other well-known Chinese internet e-commerce platforms. We have been working with Chile Cherries for many years, reaching Chinese consumers in depth through different platforms and realizing that Chile Cherries’ exports in China account for 97% of the total exports in Asia. Contact us, and we will help you find the best China e-commerce platform for you. Search PLTFRM for a free consultation!
