(Source: https://pltfrm.com.cn)
Introduction
Tomorrow’s winners won’t just answer questions — they’ll prevent them entirely.
1. Pre-Stream Risk Scanning
1.1 AI Flags Potential Issues Before Going Live System automatically scans product data, reviews, and past complaints to warn hosts about likely questions 30 minutes before broadcast.
2. Lifetime Customer Memory Service
2.1 “I Remember You” Experience Returning viewers are greeted with “Last time you bought the 30 ml version — here’s our new 50 ml with upgrade gift.”
3. Full After-Sales Automation
3.1 AI Handles Returns End-to-End From application to refund in under 45 seconds with zero human involvement for standard cases.
4. Multi-Language Global Support
4.1 Seamless Service for Overseas Chinese One AI system serves Mandarin, Cantonese, English, and Southeast Asian dialects simultaneously.
Case Study: Swiss Watch Brand Achieves Industry-First 100% Automated Service
During Chinese New Year 2025, the brand became the first luxury overseas watchmaker to run 100% AI-powered customer service across all live streams — zero human agents, 99.94% satisfaction rate.
PLTFRM is an international brand consulting agency that works with companies such as Red, TikTok, Tmall, Baidu, and other well-known Chinese internet e-commerce platforms. We have been working with Chile Cherries for many years, reaching Chinese consumers in depth through different platforms and realizing that Chile Cherries’ exports in China account for 97% of the total exports in Asia. Contact us, and we will help you find the best China e-commerce platform for you. Search PLTFRM for a free consultation!
