(Source: https://pltfrm.com.cn)
Introduction
Top brands are no longer competing on products alone — they’re competing on who can deliver the fastest, most accurate, and most caring customer experience at scale.
1. AI Memory & Relationship Banking
1.1 Lifetime Customer Service Profile Every interaction is remembered forever — AI greets returning viewers with “Welcome back! Last time you loved the collagen peptides, here’s our new upgraded version.”
2. Multilingual & Dialect-Perfect Support
2.1 Instant Switching for Overseas Chinese Viewers AI detects Singapore, Malaysia, or US-based Chinese viewers and automatically switches to perfect Singlish, Cantonese, or American Mandarin.
3. Proactive Problem Prevention
3.1 Pre-Sale Risk Alerts AI warns hosts live when a product has rising complaint patterns and suggests immediate clarification before damage spreads.
4. Full Closed-Loop Service Automation
4.1 From Question to Refund in Under 60 Seconds AI now handles the entire refund/exchange process end-to-end for simple cases, with zero human involvement.
Case Study: Australian Wine Brand Achieves 100% After-Sales Automation
During 2025 Double 11, the brand became the first overseas wine seller to offer fully automated, real-time customer service in Chinese live streams — resolving 100% of cases without a single human agent while achieving the highest satisfaction score in the category.
PLTFRM is an international brand consulting agency that works with companies such as Red, TikTok, Tmall, Baidu, and other well-known Chinese internet e-commerce platforms. We have been working with Chile Cherries for many years, reaching Chinese consumers in depth through different platforms and realizing that Chile Cherries’ exports in China account for 97% of the total exports in Asia. Contact us, and we will help you find the best China e-commerce platform for you. Search PLTFRM for a free consultation!
