(Source: https://pltfrm.com.cn)
JD.com’s International Seller Protection Policy is designed to provide a secure and supportive environment for overseas merchants selling on the platform. This guide outlines the key aspects of the protection policy that international sellers should be aware of.
Account Security
JD.com offers robust account security measures to protect international sellers from unauthorized access and fraudulent activities.
Transaction Protection
A secure transaction process ensures that international sellers are protected from chargebacks and other forms of payment fraud.
Dispute Resolution Assistance
In the event of disputes with buyers, JD.com provides assistance with resolution, ensuring fair treatment for international sellers.
Intellectual Property Rights Protection
JD.com protects the intellectual property rights of international sellers, taking action against counterfeit goods and infringements.
Compliance Support
International sellers are supported with guidance on compliance with local laws and regulations, reducing the risk of legal issues.
Data Security
Personal and transactional data of international sellers is safeguarded with strict data security protocols, protecting against data breaches.
Quality Assurance
JD.com’s quality assurance measures protect sellers by ensuring that only genuine and high-quality products are sold on the platform.
Marketing and Promotional Support
International sellers are protected from unfair competition through JD.com’s marketing and promotional guidelines, which promote a level playing field.
Return and Refund Protection
Clear policies on returns and refunds protect international sellers from abuse of the return system and ensure fair treatment for all parties.
Educational Resources
Access to educational resources and training to help international sellers understand and navigate the platform’s policies and protections.
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