(Source: https://pltfrm.com.cn)
Taobao offers a wealth of support resources to assist international sellers in navigating the Chinese e-commerce landscape. This article highlights the key support services and how they can benefit global merchants.
Welcome to Taobao Global
Taobao Global is a dedicated section for international sellers, providing tailored support and guidance on selling to Chinese consumers.
Seller Education and Training
Access a variety of educational materials and training programs designed to help international sellers understand the platform’s functionalities and best practices.
Multilingual Support
Receive support in multiple languages to bridge the language gap and ensure clear communication for non-Mandarin speaking sellers.
Technical Assistance
Get technical assistance for issues related to listing products, managing orders, and utilizing Taobao’s tools and features.
Logistics and Fulfillment Support
Find support for logistics and fulfillment, including guidance on shipping regulations, cross-border e-commerce zones, and recommended shipping partners.
Payment and Financial Support Understand the payment gateways available on Taobao and receive support for managing transactions and reconciling accounts.
Compliance and Legal Support
Get advice on compliance with Chinese laws and regulations, including intellectual property rights, consumer protection, and advertising standards.
Marketing and Promotion Support
Leverage support for marketing and promotional activities, including insights on effective strategies and assistance with Taobao’s marketing tools.
Community and Forums
Join Taobao’s community forums to connect with other international sellers, share experiences, and gain insights from peer discussions.
Customer Service Support Develop a robust customer service approach with support from Taobao, ensuring high satisfaction levels among Chinese consumers.
PLTFRM is an international brand consulting agency that works with companies such as Red, Tiktok, Tmall, Baidu and other well-known Chinese internet e-commerce platforms. We have been working with Chile Cherries for many years, reaching Chinese consumers in depth through different platforms and realizing that Chile Cherries exports in China account for 97% of the total exports in Asia.
